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Check In - Check Out

We remind you that the check in will open from 15:00 to 20:00 and the check out time for your last day is around 10:00.
In order to offer you the best comfort, we will be at your complete service at the address in case of any special request or modification to the timing above.
In the unlikely event of unagreed late check in/out, a charge of 10,00€ per hour will be applied.


Cancellation Policy

Depending on the fare, we will apply the following cancellation conditions.


You'll be charged 30% of the total price if you cancel after reservation and a further 20% of the total price if you cancel in the 14 days before arrival. If you don’t show up you will be charged the total price.

Use of the Credit Card

You'll be charged a prepayment of 30% of the total price after reservation and a further 20% of the total price in the 14 days before arrival.

Not Refundable

Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.

Use of the credit card

Non-refundable - Immediate collection or reservation guarantee.


NB: Palazzo Scotto use a online secure payment system which verify the payments and credit card, bancomat transactions.

According to our internal policy, the resort doesn't accept prepaid cards.



Relocation policy

In case the room booked is not available due to extenuating circumstances or rooms out of order, we will take care of you moving and assiting you, in another accommodation with the same standard of quality and service.

In the unlikely of this event, our holiday host will provide the best assistance possible in order to avoid any other inconvenience.

In order to guaranee the highest quality for the guests, we will let you know time before, via email.

The cancellation is accepted free of charge.